1Lottery ABOUT FAQ
Deposit
How long does a deposit take to process? UPI and Paytm are instant; IMPS/NetBanking take 1-10 minutes. No fees—start playing right away!
Download App
What bonuses come with app download? Claim â‚ą21 welcome bonus + 37% up to â‚ą5,777 on first deposit. Exclusive app perks!
What if the app download link is broken? Refresh the page or use VPN. or contact online service for a direct link—fixed in minutes.
What happens if I don’t meet the bonus wagering requirements? Clarify consequences to manage expectations.
How much data does app download use? About 15-30 MB. Use Wi-Fi to avoid charges—download now for instant bonuses!
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
Is the app available for both Android and iOS? Clarify device compatibility to avoid confusion.
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
Each Bonus
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activation—claim now!
What if I don't want the bonus? Yes, log in daily for â‚ą10-50 free credits. Streak bonuses up to â‚ą200!
How do I claim the welcome bonus? Register after download, deposit â‚ą500+, and bonus credits automatically. Wagering applies.
Games
What is a multiplier in games? Boosts wins (e.g., 5x payout)—common in Slots bonus rounds for huge jackpots.
How do I start playing a game? Answer: Register, deposit ₹100 via UPI, select your game, and spin/bet—start in seconds!
Login & Register
How do I get help during registration? Click "Live Chat" icon—available 24/7. Agents guide you step-by-step.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
What should I do if my account is locked? It may be due to security checks. Submit a request with ID proof to [email protected] for unlocking
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
Can support assist with self-exclusion for responsible gaming? Yes, they help set self-exclusion periods (1-6 months) and provide resources for gambling support.
What if my bonus isn’t credited after a deposit? Contact support with deposit details; they’ll verify eligibility and credit the bonus within hours.
Can I get live chat support during major events like IPL? Yes, additional agents are deployed during high-traffic events to ensure uninterrupted support.
Is there a FAQ section for quick self-help? Yes, the website’s help center has detailed FAQs on accounts, payments, and betting, updated regularly.
Can I get help with account verification through customer support? Yes, support guides you through uploading PAN card, Aadhaar, or other ID documents. Verification takes 24-48 hours.
Is customer support offered in Hindi for Indian users? Yes, support agents fluent in Hindi are available via chat, email, or phone for seamless communication.
Withdraw
Are there withdrawal fees? No fees from our side. Bank charges may apply (₹10-50)—check your statement.
How long does it take to withdraw my winnings? Withdrawals are instant to 24 hours after KYC verification, depending on the method.
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